Class record · BZAN · CSOM

BZAN 1021

Operations Management · 8 instructors on record · 79 sections

What the course score is made of

81BC evaluations79 records · weight ×1.0 · Fall 2021 – Spring 2026

—Student reviewsno reviews — does not contribute

—RateMyProfessorsno ratings — does not contribute

That is the class itself, averaged across everyone who taught it. Who taught it, and how each of them scored, is the board below — that is what a student picking a section is actually choosing between.

What the challenge rank is made of

36thMore challenging than 36% of BC classesranked against every one we hold

88BC — “Intellectually Challenging”79 records · raw score out of 100

Boston College's own “intellectually challenging” question for this class only — students answer it positively about courses that stretched them, so it measures intellectual challenge and NOT grading, workload or quality. Almost every BC class scores high on it, which is why it is shown as a rank rather than a score.

What the workload rank is made of

33rdMore work than 33% of BC classesranked against every one we hold

48BC — “Workload”79 records · raw score out of 100

Boston College reports workload for this class only as one of five bands, not as a number of hours, and it does not publish what the bands mean — so this site will not translate it into hours. Higher means more work, which is not the same as worse.

This course is an introduction to operations management. Operations, like accounting, finance, marketing, and human resources, is one of the primary functions of every organization. Operations managers transform human, physical, and technical resources into goods and services. Hence, it is vital that every organization manage this resource conversion effectively and efficiently. How effectively this is accomplished depends upon the linkages between operating decisions and top management (strategic) decisions. The focus of the course is decision-making at the operating level of the firm. A strong emphasis will be placed on the development and use of quantitative models to assist decision making.

The board

8 instructors · ranked on this class onlyCompare the top 3

Scores are real averages. The order also accounts for how many records back each one — the count is under every score — so one perfect review does not outrank a semester of them. 1 of the 8 rows carry a mark saying so.

Rank	Instructor	Overall	Workload	Challenge	RMP overall
1	Isil AlevBusiness Analytics	9315 records	33rd	42nd	1008 ratings · all classes
2	Delvon ParkerAssociate Professor of the Practice · Business Analytics	9218 records	33rd	36th	866 ratings · all classes
3	Jonathan BeebeLecturer · Business Analytics fewer records	953 records	25th	36th	829 ratings · all classes
4	Nan LiuProfessor and William S. McKiernan '78 Family Faculty Fellow · Business Analytics	919 records	26th	50th	787 ratings · all classes
5	Zijin ZhangAssistant Professor · Business Analytics Provisional	902 records	25th	25th	—no page
6	Samuel GravesBusiness Analytics	823 records	25th	7th	401 rating · all classes
7	Dmitry MitrofanovAssistant Professor · Business Analytics	8214 records	33rd	36th	—no page
8	Mei XueAssociate Professor · Business Analytics	8115 records	40th	33rd	6212 ratings · all classes

How this board is orderedPositions account for how many records stand behind each number, so one perfect review does not outrank a semester of them. Every score shown is the real average — only the ordering is adjusted. The comparison here is the class itself: a thin record is read against how this class was rated overall, not against the university.

Every instructor with an evaluation record for this class is on this board — it is not a top ten, and nothing is hidden behind a “show more”. Overall is the instructor's blended score for THIS class only, and its one contributing source is Boston College's evaluations for the sections in the row's record count — nothing on this board is an average across the other things they teach. Workload and Challenge are RANKS against every class we hold, not scores: BC's questions all sit near the top of the 1-5 scale, so a raw number would put almost every row in the high eighties and tell you nothing. Challenge is BC's “intellectually challenging” item, which students answer positively about courses that stretched them — it is not a measure of difficulty or grading. Neither column is ever marked better or worse. 1 of 8 rows are marked provisional: fewer than 3 records stand behind the number. That is thin evidence, not a bad instructor — the record count is in every row. The RateMyProfessors column is an instructor's overall figure across everything they teach; that site has no course dimension, so it is shown for information and kept out of the ranking.

The line

All 13 items · means across 79 records

The Professor4 items

Clearly Explains MaterialThe instructor was effective at creating an understanding of difficult subject matter.

9133rd pctl

Available Outside of ClassThe instructor was available for help outside of class.

9347th pctl

Brings Out Your Best WorkThe instructor motivated me to do my best work.

9033rd pctl

Sparked My InterestThe course stimulated my interest in the subject matter.

9023rd pctl

The Course3 items

Well-Organized CourseThe course was well organized.

9253rd pctl

Clear Learning GoalsThe learning objectives for the course were clear.

9250th pctl

Useful Beyond the CourseWhat I learned is applicable beyond this course.

8717th pctl

Assignments & Feedback3 items

Assignments Help You LearnAssignments and exams contributed to my learning.

8834th pctl

Gives Feedback PromptlyI received feedback on my work in a timely manner.

9251st pctl

Meaningful FeedbackThe feedback I received on my work was meaningful.

8937th pctl

Workload, difficulty & attendanceNot ratings

WorkloadHow much work the course took outside class, on Boston College's five-band scale — the band boundaries are not published, so this is not a number of hours.

4833rd pctl

Intellectually ChallengingThe course was intellectually challenging.

8836th pctl

Attendance MattersAttending class was necessary to do well in this course.

8729th pctl

Bar length is the rank against every comparable record we hold, not the raw score: BC's questions all have a median around 4.5, so a raw-scale bar would be nearly full on every row and would tell you nothing. Every bar is one ink colour — nothing here is graded green or red. The hatched bars are not ratings at all: a higher number on either describes a different course, not a better one.

Game log

79 sections · newest first

Instructor	Term	Sec	Instr	Course	Work
Dmitry Mitrofanov	Spring 2026	01	71	67	40
Isil Alev	Spring 2026	02	89	83	40
Zijin Zhang	Spring 2026	03	90	83	40
Zijin Zhang	Spring 2026	05	89	83	40
Dmitry Mitrofanov	Spring 2026	06	81	70	40
Dmitry Mitrofanov	Spring 2026	07	70	67	40
Delvon Parker	Spring 2026	08	99	95	60
Nan Liu	Fall 2025	01	92	83	40
Nan Liu	Fall 2025	02	92	86	40
Isil Alev	Fall 2025	03	94	84	40
Isil Alev	Fall 2025	04	97	88	60
Isil Alev	Fall 2025	05	96	84	60
Delvon Parker	Fall 2025	06	91	84	40
Mei Xue	Fall 2025	07	88	81	60
Mei Xue	Fall 2025	08	89	83	60
Delvon Parker	Summer 2025	01	88	89	60
Dmitry Mitrofanov	Spring 2025	01	81	72	40
Jonathan Beebe	Spring 2025	02	92	80	40
Mei Xue	Spring 2025	03	84	75	60
Mei Xue	Spring 2025	05	93	88	40
Dmitry Mitrofanov	Spring 2025	06	89	83	60
Dmitry Mitrofanov	Spring 2025	07	84	76	60
Nan Liu	Fall 2024	01	90	83	40
Nan Liu	Fall 2024	02	90	81	40
Delvon Parker	Fall 2024	03	93	84	40

Showing the first 25.

How to read this boardInstructors are ranked on their record in this class only, never on their average across everything they teach. Scores are out of 100 — Boston College's 1–5 agreement scale, ×20, the way these numbers were printed for years. Workload is BC's own five-band figure, not a number of hours, and is shown as a rank. A dash means the question was not reported, and is never a zero.